At Techno, your satisfaction is important to us. We understand that sometimes a product may not be exactly what you expected or may have an issue. This Return Policy outlines the guidelines and procedures for returning items purchased from http://www.techno.ae.
Eligibility for Return
You may be eligible to return an item under the following conditions:
- Faulty or Defective Product: If the product you received is faulty, defective, or not working correctly upon arrival.
- Incorrect Item Shipped: If you received a product that is different from the one you ordered.
- Product Not as Described: If the product does not match the description provided on our website.
- Change of Mind: In some cases, we may accept returns for a change of mind, provided the item meets the conditions outlined below and is returned within the specified timeframe. Please note that this may be subject to a restocking fee.
Timeframe for Returns
You must initiate a return request within 7 days from the date of delivery. Return requests initiated after this period may not be accepted.
Condition of Returned Items
For a return to be accepted, the item must generally meet the following conditions:
- Must be in its original packaging, including all protective materials, labels, and seals.
- Must be unused and in the same condition that you received it.
- Must include all accessories, manuals, and bundled items that came with the original purchase.
- Any seals on the product packaging must be intact (unless the item was received faulty).
- The original proof of purchase (invoice or order number) must be provided.
Please note that for returns due to a faulty or incorrect item, the condition requirements may be assessed on a case-by-case basis.
How to Initiate a Return
To initiate a return request, please follow these steps:
- Contact our customer service team within the eligible time frame.
- Provide your order number and details about the item(s) you wish to return.
- Clearly state the reason for the return (e.g., faulty, incorrect item, change of mind).
- Our customer service team will guide you through the next steps, which may include providing images of the item or packaging and arranging for the item to be returned to us.
Return Process and Inspection
Once your return request is received, we will guide you on how to send the item back to us. Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions outlined in this policy.
Refunds or Exchanges
If the returned item passes inspection and the return is approved:
- For eligible returns, we will process a refund according to our Refund Policy. Please refer to our Refund Policy for detailed information on refund methods and processing times.
- In some cases, and subject to stock availability, you may be offered an exchange for the same item or a different item of equal value.
Non-Returnable Items
The following items are generally non-returnable:
- Digital software, gift cards, or other downloadable products.
- Items that have been used, altered, or damaged due to misuse or neglect.
- Items missing serial numbers or UPCs.
- Hygiene-sensitive products that have been opened or used (e.g., headphones, personal grooming devices), unless they are faulty.
- Items specifically marked as non-returnable at the time of purchase.
Return Shipping Costs
- If you are returning a faulty or incorrect item, Techn will cover the cost of return shipping.
- If you are returning an item due to a change of mind, you may be responsible for the return shipping costs.
Changes to This Policy
We may update this Return Policy from time to time. The latest version will always be posted on this page.
Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us.