At Techno, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting one, in compliance with our commitment to inform our Cardholders of their rights and responsibilities.
Clear Refund Policy for Cardholders
This Refund Policy serves to clearly detail our procedures regarding refunds on the http://www.techno.ae website, ensuring our Cardholders are fully informed of their rights and responsibilities when making a purchase with us.
Conditions for Refund
You may be eligible for a refund under the following circumstances:
- The product received is faulty or defective.
- The product received is not the item ordered.
- The product is not as described on the website.
- The product is returned within our specified return period and meets the conditions for return (please refer to our Return Policy for details on eligible return periods and product condition requirements).
Refund Process
To initiate a refund request, please contact our customer service team within the eligible return period. You may be required to provide:
- Proof of purchase (order number, invoice).
- Details of the item you wish to return.
- Reason for the refund request.
- Any supporting evidence (e.g., photos of a faulty or incorrect item).
Our customer service team will guide you through the return process, if applicable. Once the returned item is received and inspected, or your refund request is approved based on the provided information, we will process the refund.
Refund Method and Timeline
Please note the following crucial statement regarding our refund process:
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
This means that the refund amount will be credited back to the same credit or debit card used for the original purchase. The time it takes for the refund to reflect in your account may vary depending on your card issuing bank’s policies and procedures.
Non-Refundable Items
Certain items may not be eligible for a refund, including but not limited to:
- Products damaged due to misuse, neglect, or unauthorized repair.
- Products without their original packaging or with missing accessories (unless proven faulty upon arrival).
- hygiene-sensitive products that have been opened or used.
- Digital software or downloadable content that has been accessed or downloaded.
- Items specifically marked as non-refundable at the time of purchase.
Contact Us
If you have any questions about our Refund Policy or wish to request a refund, please contact our customer service team at [Insert Customer Service Email Address or Phone Number].